Refund and Returns Policy

Effective Date: September 9, 2020

Welcome to RenX Studio! This Refund and Return Policy outlines the terms and conditions for refunds and returns related to our production services, web design services, and VFX asset marketplace. By engaging with our services or purchasing assets from our platform, you agree to the following terms.

1. Production Services and Web Design Services

1.1 Refunds

• Service Completion: Once a production or web design service project is completed, refunds are not provided. We encourage clients to thoroughly review and approve project milestones before final delivery.
• Cancellations: If a project is canceled before significant work has begun, we may issue a partial refund, deducting any expenses incurred up to that point. Requests for cancellation must be submitted in writing.

1.2 Disputes

• Resolution: If there is a dispute regarding the quality or scope of work, please contact us within 14 days of receiving the final deliverables. We will review your concerns and work to reach a resolution.

2. VFX Asset Marketplace

2.1 Refunds

• Digital Assets: Due to the digital nature of VFX assets, refunds are generally not provided once the purchase is completed and the asset has been downloaded. Please review asset descriptions and previews carefully before purchasing.
• Defective Assets: If you find that an asset is defective or not as described, you may request a refund within 14 days of purchase. Provide details about the issue and any steps taken to resolve it. Refunds will be processed after verification of the issue.

2.2 Returns

• Non-Returnable: Digital assets cannot be returned. If you have issues with an asset, contact our support team for assistance.

3. Requesting a Refund

To request a refund or address any issues related to our services or VFX assets, please follow these steps:

1. Contact Us: Submit a written request detailing your concern, including order numbers, service details, and any supporting documentation. Email your request to refunds@renxstudio.com.
2. Review Process: We will review your request and determine if a refund or resolution is applicable based on our policy.
3. Decision: You will be notified of our decision within 14 business days. If a refund is approved, it will be processed according to the original payment method.

4. Contact Us

For questions about our Refund and Return Policy or to submit a request, please contact us at:

RenX Studio
Email: contact@renxstudio.in
Address: Lucknow, Uttar Pradesh, India
Phone: 7054252754

5. Changes to This Policy

We may update this Refund and Return Policy from time to time. Any changes will be posted on this page with a revised effective date. We recommend reviewing this policy periodically to stay informed about our refund and return practices.

Thank you for choosing RenX Studio! We are committed to providing high-quality services and assets, and we appreciate your understanding of our refund and return policies.